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FAQ
- Who should I contact for support issues?
You should contact Cork Community Broadband via email, tech@ccbisp.net, or by telephone on 086-210-5671.
- What is the timeframe for installation?
Installation for an external solution (majority of cases) will typically be made within 10 days, however you should allow up to 28 days for installation in difficult circumstances.
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What is the timeframe for connection restoration?
If your connection is disrupted we will work to the best of our abilities to restore the connection in a 12 hour period. If the network disruption is outside of our control we will work to have the network operating as soon as possible.
- How do I contact Cork Community Broadband to report technical difficulties or a service failure?
You should contact Cork Community Broadband via email, tech@ccbisp.net , or by telephone on 086-210-5671.
- What hours is support available?
Support is available from 9am to 8pm Monday to Friday.
- What is the role of the Regional Partner?
The Regional Partner is a local agent used by Cork Community Broadband. Their tasks include performing site surveys and installing your CPE, collecting your Direct Debit request forms, and assisting us with network support. If you require a specialised network setup we will refer you to our Regional Partner where you will be required to pay for their services.
- Can I purchase and set up my own equipment?
Cork Community Broadband's Client Premises Equipment (CPE) is custom built for our network and remains the property of Cork Community Broadband. The connection fee includes the setup of this equipment, so we highly reccommend a professional install as this is the latest in wireless technology.
